Cars outside their original new car warranty are a different kettle of fish altogether, and not covered here.
Under EU Block Exemption legislation, which has been around for many years now, a manufacturer cannot force a buyer to have their car serviced by their official dealership network, and cannot refuse to honour a new car warranty simply because a car has been serviced elsewhere.
It is important to understand that although your new car warranty will not be affected if you service your car outside the dealer network, it may affect your agreement.
Many PCP agreements will insist that the car has to be serviced by an approved franchised workshop to maintain the GMFV if you want to give the car back at the end of the agreement, and if you have a lease then you will also be expected to service the car with a dealership.
Everyone's a winner - apart from the Main Dealer of course!“Do you have to have your car serviced by a dealership to keep your new car warranty? There is considerable confusion among car owners about their servicing requirements, especially regarding what is required for them to maintain their new car warranty.We get asked this question a lot in our forum and in general conversation.If your car requires repair work under its new car warranty, the manufacturer has the right to insist that this work is undertaken by its official dealerships.This is entirely fair, since the manufacturer – rather than you – is paying for this work.EU legislation requires all car manufacturers to offer at least a two-year unlimited mileage new car warranty on all their new cars (from date of registration), regardless of any change of ownership.Every car salesperson knows this, or at least they should.Some importers offer a longer period, but after two years the warranty is provided by the local importer rather than the vehicle manufacturer, so the terms and conditions may be different.As a car owner, you have the right to take your car to any licenced garage or mechanic for servicing, but you must ensure that the servicing is carried out exactly as per the manufacturer’s servicing schedule.Where you get your car serviced is an important consideration.Following action by the OFT in 2004, all major makes of new car in the UK are sold without servicing ties as part of their warranties.