The ODA provides general information on common enquiries users have about dating services but will not deal directly with individual complaints which are properly the responsibility of member companies.The ODA monitors enquiry and complaint levels and the issues complained about.VIP members are the amazing people who support the site financially through their membership.They can contact whomever they like and have full access to the site.
As an ODA Member we are required to have appropriate and effective arrangements in place for dealing with complaints and enquiries.
For any complaints and enquiries you may contact us here.
If we are not able to resolve a complaint, you may submit it through the EU online dispute resolution platform at
If that's the case, I'll admit it's pretty hard to find.
It's pretty hard for any site these days (especially the big ones) to stop fake profiles and scammers from signing up, but I think I get what you're after.